TROUBLESHOOTING
Symptom
Po
s
s
i
b
l
e
Cause
C
o
r
r
e
c
t
i
v
e
A
c
t
i
o
n
NoHeat/NoCool/NoFan
(common problems)
1. Blown fuse or tripped circuit breaker.
2. Furnace power switch to OFF.
3. Furnace blower compartment door or
panel loose or not properly installed.
1. Pilot light not lit.
Replace fuse or reset breaker.
Turn switch to ON.
Replace door panel in proper position to engage
safety interlock or door switch.
Re-light pilot.
No Heat
2. System Switch not set to Heat.
Set System Switch to Heat and raise setpoint
above room temperature.
3. Loose connection to thermostat or system.
Verify thermostat and system wires are securely
attached.
4. Furnace Lock-Out Condition. Heat may also
be intermittent.
Many furnaces have safety devices that shut the
system down when a lock-out condition occurs.
If the heat works intermittently contact the furnace
manufacturer or local service person for assistance.
Diagnostic: Set System Switch to Heat and raise
the setpoint above room temperature. Within a few
seconds the thermostat should make a soft click
sound. This sound usually indicates the thermostat
is operating properly. If the thermostat does not
click, try the reset operation listed above. If the
thermostat does not click after being reset contact
your heating and cooling service person or place
of purchase for a replacement. If the thermostat
clicks, contact the furnace manufacturer or a
service person to verify the heating system is
operating correctly.
5. Heating System requires service or
thermostat requires replacement.
No Cool
1. System Switch not set to Cool.
Set System Switch to Cool and lower setpoint
below room temperature.
2. Loose connection to thermostat or system.
Verify thermostat and system wires are securely
attached.
3. Cooling System requires service or thermostat
requires replacement.
Same procedure as diagnostic for No Heat
condition except set the thermostat to Cool and
lower the setpoint below the room temperature.
There may be up to a five minute delay before
the thermostat clicks in Cooling if the compressor
lock-out option is selected in the configuration
menu (Item 6).
Heat, Cool or Fan Runs Constantly.
1. Possible short in wiring.
Check each wire connection to verify they are
not shorted or touching together. No bare wire
should stick out from under terminal screws.
Try resetting the thermostat. If the condition
persists the manufacturer of your system
or service person can instruct you on how
to test the Heat/Cool system for correct
operation. If the system operates correctly,
replace the thermostat.
2. Possible short in thermostat.
3. Possible short in Heat/Cool/Fan system.
4. Fan Switch set to Fan On.
Furnace Cycles Too Fast or Too Slow
(narrow or wide temperature swing)
1. The location of the thermostat and/or the size
of the Heating System may be influencing the
cycle rate.
Item 2 in the Configuration Menu is the adjustment
that controls the cycle rate. If an acceptable cycle
rate is not achieved using the FA (Fast) or SL
(Slow) adjustment contact a local service person for
additional suggestions.
Cooling Cycles Too Fast or Too Slow
(narrow or wide temperature swing)
1. The location of the thermostat and/or the size
of the Cooling System may be influencing the
cycle rate.
The cycle rate for cooling is fixed and can not be
adjusted. Contact a local service person for
suggestions.
Thermostat Setting and Thermometer
Disagree
1. Thermostat thermometer setting requires
adjustment.
The thermometer can be adjusted +/- 4 degrees as
listed in item 7 of the Configuration Menu. No other
adjustment is possible.
Clock Loses or Gains Time
1. Loss of power to thermostat and low batteries.
The thermostat will maintain its program in memory
even with no power/no batteries but the clock time
will be incorrect when power is restored. See No
Heat/No Cool/No Fan (common problems) above
for items to check in the system.
Heat or Cool Starts Early
1. EMR activated
See Configuration Menu (Item 4).
Thermostat Does Not Follow Program
1. AM or PM set incorrectly in program.
2. AM or PM set incorrectly on the clock.
3. Voltage spike or static discharge.
Check current clock and program settings including
the AM or PM designations for each time period.
If a voltage spike or static discharge occurs use the
Reset Operation listed above.
Blank Display and/or Keypad Not
Responding
1. Loss of power and dead batteries.
2. Voltage Spike or Static Discharge.
Replace batteries and check heat/cool system for
proper operation. If a voltage spike or static discharge
occurs use the Reset Operation listed above.
7